Planned installer standards
Last updated: 7 September 2026
Checks before an introduction
- Confirm the company’s legal identity, trading address and current Companies House status.
- Confirm appropriate MCS certification for the work being offered and check the certification against the official register.
- Confirm membership of an appropriate consumer code for domestic renewable-energy work.
- Obtain evidence of current public liability and relevant professional insurance.
- Confirm the postcodes, services and project types the company accepts.
- Review available trading history, recent customer feedback and any material complaints we can reasonably identify.
- Confirm how quotations, warranties, complaints and aftercare are handled.
- Agree contact, data-protection and response-time rules before any homeowner information is released.
How an introduction is intended to work
We plan to propose one installer based on location, service fit and current availability. We will identify that company to the homeowner and obtain the permission needed before releasing contact details. We do not plan to sell the same enquiry to several installers.
Limits of our checks
Checks can reduce avoidable risk but cannot guarantee an installer’s future conduct, advice, workmanship, financial position or availability. The installer remains responsible for its survey, design, quotation, contract, installation, certification, warranties and aftercare. Homeowners should inspect the full quotation and credentials before signing a contract.
Independent checks
Homeowners can use the MCS installer search, the Renewable Energy Consumer Code member search and Companies House.
Contact
Questions about these standards can be sent to hello@sussexsolarquotes.com.